What We Do

Our goal is to help college and university counseling centers to improve productivity, communication and to become more transparent when responding to administrative expectations. We provide a quality audit designed to address best practice industry standards in a solution-focused manner. Each assessment is individually crafted and designed with a focus on the individual needs of the counseling center as it fits into the larger campus community.

Who We Are

With four decades of counseling center director experience at a range of public and private institutions with both large and small enrollments, Brian Van Brunt, Ed.D. and David J. Denino, LPC, NCC bring a wealth of knowledge, theory and practical application to an assessment.

TNG's CAPS Assessment is based on their experience and expertise as well as standards established by the Council for the Advancement of Standards in Higher Education (www.cas.edu) and International Association of Counseling Services (www.iacsinc.org).

Brian Van Brunt is a highly respected author, professor, threat assessment expert and leader in the field of higher education. David Denino has worked in higher education and counseling over the past thirty-six years and is Director Emeritus of Counseling Services at Southern Connecticut State University, where he served as the institution's Associate Director and then Director of Counseling Services for over thirty years.

We Assess

  • Comparative, normed statistics on the staff:student ratio
  • Scope of practice and training of staff
  • Waitlists and delays in service delivery
  • Referral practices for higher risk clients
  • Outreach programming efforts in suicide prevention, violence, alcohol and other drugs (AOD), eating disorders, mental health awareness, stress reduction, bystander intervention, study habits and presentation anxiety
  • Relationship between Behavioral Intervention Team/Student of Concern Team and counseling; addressing conflicts, confidentiality, consultation, record management and information sharing
  • Counseling center relationship with campus police, residential life, Greek life, athletics, faculty, student conduct, disability services, career services
  • After hours call protocols for emergencies
  • After hours third party coverage
  • Employee Assistance Program (EAP) and Campus Assistance Program (CAP) assessment and integration
  • Intake process and client assignment; focus on flow, consistency and availability
  • Web presence, accessibility and outreach via online resources
  • Staff satisfaction, performance concerns and professional development
  • Psychological testing and baseline screenings
  • 'End of year' report with suggestions for improvements
  • Medical absence policy and how exception letters are drafted
  • Clinical documentation treatment notes review and audit
  • Frequency of missed appointment (student missed, counselor canceled)
  • Malpractice insurance liability coverage
  • Perception among other departments
  • Medical chart review

Click here for more information on the CAPS Assessment.

For more information contact Kate Halligan, Vice President of Client Relations, at kate.halligan@tngconsulting.com or (610) 579-3725.